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Here’s How Lauren Solved High Traffic Website Challenges for a Giant Tech Company with AWS AI-driven Solution!
IndustryIT
ServicesCloud Managed Services

We made a visible and measurable impact to our client's business

Accuracy in responses

90%

Repetitive queries automated

75%

Concurrent users supported

1,200+

About the Client

A global leader in the technology sector, this company is known for providing innovative solutions to customers worldwide. With increasing website traffic and growing user demands, their customer support system struggled to keep up with inquiries.

The Problem

The company faced surging website traffic and repetitive queries that slowed down their support system. Without an interactive solution, user frustration grew due to delayed responses. The existing system lacked scalability and efficiency, risking customer engagement and satisfaction.

Our Approach

Lauren Group implemented an AI-powered chatbot solution using AWS tools, including Amazon Bedrock for advanced AI capabilities. By automating responses to frequently asked questions, the chatbot handled high traffic seamlessly. The solution was designed to scale automatically during peak hours, ensuring fast, real-time user support. Additionally, AWS CloudTrail and CloudWatch were integrated for robust security and performance monitoring.

Tech Stacks Used

Amazon Bedrock (AI-powered models)

Amazon Bedrock (AI-powered models)

AWS CloudTrail

AWS CloudTrail

 AWS CloudWatch

AWS CloudWatch

The Result

Response times reduced to 2.5 seconds per query

Achieved over 90% query accuracy

Supported 1,200+ users concurrently during peak traffic

Automated 75% of repetitive queries, reducing manual effort

Increased user engagement and decreased bounce rates

Let's Work Together

Whether it's to discuss your next project, learn more about our services, or join our team, drop us a line and get the conversation started.