IndustryTourism
ServicesRPA
About the Client
A prominent tourism company operating at a global scale, providing travel solutions through multiple platforms, including AMADEUS, SABRE, SAP, and Oracle CRM. The company relies on automation to streamline its booking and customer management processes.
The Problem
The client had previously developed automation bots through a Tier 1 technology partner to optimize travel booking and customer interactions. However, they encountered severe functionality issues, leading to inefficiencies in:
- Processing bookings and transactions
- Integrating with third-party systems like AMADEUS, SABRE, SAP, and Oracle CRM
- Maintaining seamless operations and data accuracy
Despite previous efforts, the bots remained unstable, impacting business operations and customer experience.
Our Approach
Lauren stepped in to revitalize the RPA environment with a structured and effective approach:
- Knowledge Transfer: Conducted in-depth knowledge acquisition from the Tier 1 partner to understand the existing bot framework.
- Issue Resolution & Stabilization: Addressed all major functionality concerns, ensuring smooth bot operations.
- Ongoing Support & Maintenance: Implemented a proactive maintenance strategy, including:
- Weekly stand-up calls and detailed status reports (WSRs) for stakeholder transparency.
- Monthly review meetings to track progress and resolve emerging challenges.
Tech Stacks Used
Automation Anywhere
The Result
- 100% bot stabilization achieved within two months
- Seamless data flow across travel platforms and CRM systems
- Enhanced process efficiency, improving booking and customer service operations
- Increased customer satisfaction, leading to better engagement and reliability